Careers with MLSA

Careers with MLSA

Position Title:  Intake Specialist

Location:  Helena

The Montana Legal Services Association has an opening for an Intake Specialist in its Helena office. This position is responsible for eligibility screening and referrals of clients for a statewide legal advice helpline, and may also provide telephone legal advice to clients throughout Montana. Applicants must demonstrate strong people skills and flexibility.

Specific Duties

  • Answer incoming HelpLine calls.
  • Conduct initial screening of all HelpLine calls.
  • Determine if there is a legal aspect to a caller’s problem and summarize the issue.
  • Open computer files for new clients and new cases.
  • Mail HelpLine correspondence, client education and other literature to clients.
  • Input data from on-line or paper applications.
  • Scan and upload applications and client documents to MLSA’s case management system.
  • Maintain calendars in the case management system and scheduling advice appointments with MLSA’s advocates.
  • Develop and maintain knowledge of legal and social service agencies that can help both eligible and ineligible for MLSA’s services.
  • Participate in organizational projects such as conducting client surveys and tracking data on an as needed basis or the MLSA Client and Community Outreach Group.
  • Participate as a Live Help Navigator for MLSA’s website
  • Assist with training MLSA’s Justice for Montanans Intake and Outreach members.
  • Other duties as assigned.


  • Associate’s Degree or equivalent educational experience.
  • Excellent oral and written communications skills.
  • Good listening skills.
  • Strong interpersonal and verbal skills.
  • Capacity to learn and adapt.
  • High degree of computer data entry proficiency and accuracy.
  • Call center experience a plus.
  • Ability to travel, occasionally overnight.
  • A commitment to providing high quality legal assistance to low-income people in Montana.
  • Ability and willingness to work cooperatively and collegially within a decentralized statewide law firm.
  • Proficient at the use of technology, including, but not limited to, word processing, spreadsheets, internet-based programs and computer-based legal research.
  • Willingness to learn and further develop technology skills and abilities.
  • Dependability, initiative and motivation and concern for the interests of the client.

The Montana Legal Services Association is an Equal Opportunity Employer.

Salary:  $29,120. MLSA offers an attractive benefits package, including health, dental, vision, and life insurance, retirement and educational loan repayment assistance.

To Apply:  Send a letter of interest, three professional references, and resume to

Submission Deadline:  Screening of applicants will begin on January 15, 2018, and will continue until the time of selection.

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